Effective July 10, 2026 ยท Last updated July 10, 2026

Refund Policy

This Refund Policy applies to all purchases made through the Cheers website, mobile application, and related services. The short version: unredeemed Gifts are always refundable, and redeemed Gifts are final.

1. Overview

This Refund Policy applies to all purchases made through the Cheers Service operated by Cheers LLC. Capitalized terms used here have the meanings given in our Terms of Service.

2. Canceling an Unredeemed Gift

You may cancel any Gift at any time before the recipient redeems it. When you cancel, we will refund the full purchase price, including service fees and taxes, to your original payment method.

3. Expired Gifts Are Automatically Refunded

Each Gift must be redeemed within 30 days of purchase. If a Gift is not redeemed within that window, it expires automatically and we will refund the full purchase price to the purchaser's original payment method. No action is required from you.

4. Redeemed Gifts Are Final

Once a Gift is redeemed at a Partner Venue, the purchase is final and non-refundable. Partner Venues, not Cheers, are the sellers of all food and beverages. If there is a problem with an item at the time of service, please raise it with venue staff, who are best positioned to resolve it. If you believe a redemption was fraudulent or unauthorized, contact us right away at support@cheersapp.com.

5. When a Venue Cannot Fulfill a Gift

If a Partner Venue is closed, no longer participating, or unable to provide the purchased item or a reasonable substitute, the Gift remains unredeemed and you may cancel it for a full refund at any time. If the Gift is not redeemed by the end of the 30-day window, it will be refunded automatically. If a venue refuses service to a recipient, for example for failure to present valid ID, the Gift is treated as unredeemed and handled the same way.

6. Duplicate or Incorrect Charges

If you believe you were charged in error, charged twice, or charged the wrong amount, contact us at support@cheersapp.com within 60 days of the charge. We will investigate and, if we confirm an error, issue a correcting refund promptly.

7. How Refunds Are Processed

All refunds are issued to the original payment method through our payment processor, Stripe. Refunds typically appear within 5 to 10 business days, depending on your bank or card issuer. We cannot issue refunds in cash or to a different payment method.

8. Fraud and Abuse

We may deny a refund, reverse a transaction, or suspend an account where we reasonably believe the purchase, redemption, or refund request is connected to fraud or abuse of the Service. Nothing in this policy limits any rights you have under applicable law.

9. Questions

If anything here is unclear or you need help with a refund, reach us at support@cheersapp.com.